Do you ship outside the US?

We offer shipping to other countries outside of the US. Items that are available for international shipping will have your countries flag posted next to it. Simply add the items to your shopping cart and continue your checkout. Total shipping and, in some cases, duties will be calculated for you.

What is a dimensional heavy shipment?

Dimensional weight is based on volume (the amount of space a package occupies in relation to its actual weight). If the cubic size of your Ground package measures three cubic feet (5,184 cubic inches) or greater, you will be charged the greater of the dimensional weight or the actual weight.

What items have FREE shipping?

We offer a select offering of products that qualify for FREE shipping. Items will be clearly marked with either a "Free Shipping" icon or the words "Free Shipping" to identify these items ship free. Free shipping may not qualify for areas outside of the lower 48 states.

What methods are used when shipping products to me?

We prioritize shipments to be shipped bestway using major parcel shippers like FedEx, UPS, DHL, and USPS. There are occasions where due to the size of the item or the quantity of the items the order will be shipped via freight. Freight methods can be referred to as LTL (Less than Truckload) or Common Carrier and have carriers like FedEx Freight, Old Dominion, Roadway, Yellow, and more. Freight shipments will come to you in a tractor trailer setup and the items are usually pallatized and not boxed.

How do I know if my order is shipping freight? When you add products to your cart, you can enter your zip code to see an estimated shipping and tax charges. Orders that would have a ‘Dimensional Heavy Item’ fee or a ‘Common Carrier’ charge are likely to be shipping freight. Some products that ship for free will not have these charges applied to them, however, if they are ordered in large enough sizes and quantities, they may still ship freight. If you are unsure whether or not your order will ship freight, please give us a call to confirm.

What to expect when ordering large items?

When ordering large items that require LTL (Less than Truckload) or Common Carrier shipments, here are a few tips on what to expect.

• Schedule an Appointment: The first thing that you need to know is that the trucking company will attempt to contact you once your order has reached its destination terminal. On this call, you will have an opportunity to schedule a delivery appointment with the carrier for a time that is convenient for you.
• Have an adult present: An adult 18 years or older must be present to sign for, inspect and receive the item(s).
• Trucks are big: Most Common Carrier deliveries arrive on a 53' truck. They cannot get to properties with dirt roads and must have adequate room to either turn around or exit the property.
• Unloading your products: The driver is not required to and may not help unload the order, please be prepared to unload and inspect your items. Keep in mind that your products may be long and heavy. In extreme cases, they may require a forklift to unload them.
• Check for damages: Once the truck arrives, please make sure all products are accounted for and are intact. If there are any missing or damaged products, please take photos of the damage and mark it on the bill of laden so we can file a claim with the freight company on your behalf. Any missing or damaged products that are not marked on the bill of laden will be unrecoverable without cost.
• Your Responsibility: If you are unable to be reached to schedule a delivery appointment or if you are unable to unload your shipment, you will be responsible for any re-shipment costs, storage fees, lift gate fees, re-consignment fees, or other incurred expenses in connection with your delivery and you will be billed directly through our company.
• Questions?: If you have any questions and/or concerns about anything, our product information and policies can be found on our website.

What is your Return Policy?

You may return most items purchased from us for a partial refund within 30 days from purchase date. All returns are subject to a 20% processing fee. All returns must accompanied by an RMA or RGA and be in resalable condition and received within 14 business days from authorized return date. You can obtain an RMA or RGA by contacting customer service at 855-564-5596.

Made to Order Products: We are pleased to offer architectural products that are Made to Order to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.

Made to Order products include, but are not limited to: vinyl shutters, wood shutters, crossheads, pediments, and other products. If you have a question of whether or not the item you would like to order is Made to Order, please contact us prior to ordering.

WE CANNOT ACCEPT RETURNS FOR MADE TO ORDER PRODUCTS

Important Information About Your Shipment: Upon receiving your shipment, please inspect the items carefully for damaged or missing items. All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored. If you received your order damaged, defective, or an incorrect item please contact our customer service department at 855-564-5596.

If you have any questions regarding our returns policy, please feel free to contact us at 855-564-5596. Thank you, Millwork.com

Return for a refund?

Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address, (please do not return the item to the original address that it was shipped from). You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to the above return policy. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 20% processing fee, on all merchandise returned. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.